Refund & Returns Policy

Last updated: August 2026

We want you to love EMBRA. If something is not right, we will make it right. This policy explains our satisfaction guarantee, how returns work, and how refunds are processed.

Our 30-day money-back guarantee. If you are not happy with EMBRA, or your lips do not look fuller, contact us within 30 days of delivery for a full refund of your order. Because this is a lip product, you do not need to mail an opened pen back for hygiene reasons, we will simply issue your refund. The satisfaction guarantee applies to one order per customer.

1. Returning an unused order

If you change your mind and your pens are unopened and unused in their original packaging, you can return them within 30 days of delivery for a refund. For change-of-mind returns, return shipping is the customer's responsibility.

2. Damaged, defective, or wrong item

If your order arrives damaged, faulty, or is not what you ordered, we will replace it or refund it in full and cover the return shipping. Please contact us within 7 days of delivery with your order number and a photo of the item so we can sort it out quickly.

3. How to start a refund or return

Email us at hello@prdesignembra.store with your order number (and a photo if the item is damaged). We reply within 24 to 48 hours with the next steps. Please wait for confirmation before sending anything back.

4. When you get your refund

Once approved, refunds are issued to your original payment method within 5 to 10 business days. Your bank or card issuer may take a few extra days to show it on your statement. Refunds are made in the currency your order was charged in.

5. Return shipping

We cover return shipping when the return is due to our error or a defective product. For change-of-mind returns of unused items, return shipping costs are the customer's responsibility.

6. Questions

Anything about a return or refund, email hello@prdesignembra.store or reach us on Instagram.